Frequently Asked Questions

A: Our toys are suitable for children aged 0-14 years, catering to various developmental stages.

A: Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment. You can also click here to check your order.

A: We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. For details, please click here.

A: If you need to change your order, please contact our customer service team as soon as possible, and we’ll do our best to accommodate your request.

A: If you receive a damaged item, please contact our customer service within 30 days for assistance with a replacement or refund.

A: Yes! We strive to use sustainable materials and eco-friendly packaging whenever possible.

A: Simply click on the “Sign Up” button on our homepage, fill in your details, and follow the prompts to create your account.

A: You can easily reset your password by clicking on the “Forgot Password?” link on the login page and following the instructions.

A: You can reach our customer service team via the “Contact Us” page on our website, where you’ll find options to email or call us directly. You can also click this link to contact us.

 
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